Refund policy

Last Updated: 10-Oct-2026

Each piece in our handicraft collection is handmade, hand-painted or hand-assembled in small, seasonal batches. Because these are seasonal, handcrafted decorative items, we do not accept returns, exchanges or refunds, except where an item arrives damaged, as described below.

1. What this policy covers

This policy applies to all handicraft décor items sold by us, including tealight platters, tealight holders and tealight coasters.

2. No returns, exchanges or refunds

We are unable to accept returns, exchanges or refunds for:

  • Change of mind or a different preference of colour, size or style
  • Minor variations in colour, painting, mirror placement or finish. These are a natural part of handmade work, and no two pieces are exactly alike.
  • Differences between the on-screen colour and the actual product, which can vary with lighting and display settings
  • Damage caused after delivery, including misuse, improper handling or heat or flame damage

3. Exception: damaged items

If your order arrives damaged, you can claim an exchange or refund, subject to the conditions below.

Time limit: Claims must be raised within 3 days of the delivery date. Claims received after this period cannot be accepted.

Unboxing video (mandatory): To review any damage claim, we require a clear, uninterrupted unboxing video that:

  • Starts before the parcel is opened, showing the sealed package and the shipping label
  • Shows the package being opened and the item being taken out
  • Clearly shows the damage to the item

Claims without an unboxing video cannot be reviewed.

4. How to raise a claim

  1. Contact us within 3 days of delivery at echoesofanubhuti@gmail.com.
  2. Share your order ID, photos of the damage and the unboxing video.
  3. Our team will review your claim and respond within 2 working days.

5. Resolution

If your claim is approved, we will offer either a replacement of the same item (subject to availability) or a refund, at our discretion. Refunds are made to the original payment method within 2 working days of approval. If the item is out of stock, we will offer a refund.

We may ask you to keep the damaged item and packaging until the claim is resolved.